Privacy Policy

RainRoom Ltd is termed as the “Controller” of the personal data you provide to us under the General Data Protection Regulation (GDPR).

We will retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website. We are totally committed to protecting your privacy.

This privacy policy will inform you about the information we collect from you when you use this website, by doing so we are classed as a data controller and are required to tell you about the data we collect, why and how we use it as well as the rights you have over your data

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible.

When you place an order with us, we ask you for details that are necessary for processing and delivering your order, as well as details that we can contact you on during the process if need be. Following delivery of your order we send one request for a review via email.

The information we may hold includes:

Your name

Address

Phone number

Email address

Other information necessary for processing your order such as your delivery instructions.

IP Address

This data will be held in accordance with our internal security policy.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information about you which we hold.

We will delete information or correct any inaccuracies at your request. Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.

Payment Card Industry - We are fully PCI-DSS (Payment Card Industry Data Security Standard) compliant and maintain security at the highest possible level. 

When you browse our website we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

Consent

When you provide us with personal information to place an order and arrange for a delivery, we will either ask you directly for your consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you by emailing us at hello@rainroom.scot

 

Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. 

Cookies

What they are and how we use them?  

Cookies are small text files that our website places in your computer to ensure that your experience of our offerings is as effective as possible. They remember any options you have chosen and enable us to track visitors’ usage of our site so that we can continuously improve it.

They do not collect personal data.

They are necessary as without them our website would not function correctly.


We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time if our services and use of personal data evolves. Changes and clarifications will take effect immediately upon their posting on the website.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Data Protection Officer at hello@rainroom.scot

If you have a complaint about your information and how it is used, please contact us as soon as there is an issue so that this can be addressed and resolved. 

However, if you are displeased with our handling of your information, you can contact the Information Commissioner’s Office via their website: https://ico.org.uk/concerns